Frequently Asked Questions

Every product on the website is basically in stock. If a product is out of stock, it is no longer visible. It only becomes visible again once there is stock of it. If the chosen charm cannot be shipped due to a stock discrepancy, it will be redelivered or credited as soon as possible.

All charms and charms are made of stainless steel (stainless steel) and therefore do not rust.

The gold-colored charms are also made of (silver-colored) stainless steel with a thin layer of gold color vaporized on top. Wear-and-tear (daily use) can cause this thin layer of gold to wear off. To slow this down, you can treat the gold charms with clear nail polish. This way, a protective layer will come over them.

However, our gold bracelets are made by “gold plating.” The gold color is applied through electrolysis, making it more wear-resistant and retaining its gold color longer.

Italian Bracelet specializes in, the name says it all, offering Italian Charm Bracelets. We are continually expanding the range of charms (charms) with new beautiful designs so there is plenty for everyone to choose from. 

Sign up for the newsletter to not miss a thing. We will then send you an occasional newsletter with our latest charms.

Our payments are made through Multisafepay. This is a payment provider that offers many payment options such as IDEAL, credit cards, bank transfer, Belfius, MisterCash and a host of other methods.

We also offer as payment methods Klarna (payment upon receipt) and PayPal.

We strive to ship all orders placed on weekdays before 4 p.m. the same day. We will also send you a confirmation email (also, always check your spam or junk mail folder if you haven’t received anything). If you have chosen a mailbox package with track and trace or a package with signature for receipt you will also receive an email with the tracking number.

If you ordered outside the Netherlands, your order will be shipped as a mailbox package with tracking. So you will always receive an email with the tracking number.

Yes indeed! After we process and ship your order, the invoice will be sent by mail. If you haven’t received anything, also check your spam or junk mail folder.

You can use the discount code if you have received a gift certificate with a unique discount code from Italian Bracelet. You enter the code at checkout. The amount on the voucher will then be deducted from the total amount.

The gift certificate cannot be redeemed for cash, nor can change or a credit be given. So make sure your gift certificate is fully made up! The gift certificate is valid for 2 years.

From 35 Euro including VAT we ship your order for free within the Netherlands. The order fits through the mailbox so you don’t have to stay home for it.

In addition, we have a choice of shipping methods:

• 4,95 Euro Letterbox envelope with tracking
• 6,95 Euro Package with tracking and signature for receipt

Italian Bracelet sells throughout the EU. If you live outside the Netherlands, the different shipping methods and costs will be displayed at checkout after you enter your destination country.

Orders outside the Netherlands are always shipped as a letterbox package with tracking. The cost never exceeds between 4.5 and 7 Euro.

In the Netherlands, in 90% of cases, PostNL delivers the order the next day with the exception of Mondays and Sundays. Orders placed on Friday before 16:00 will in principle be delivered on Saturday but everything after that until Monday 16:00 will be delivered on Tuesday. Sometimes the delivery of the mailbox parcels can take longer. We occasionally experience that it can take up to 5-10 days. Unfortunately we have no influence on the speed of delivery by PostNL. So sometimes you have to be patient (however difficult that may be 😉

If you want more security choose a package with signature for receipt. These are delivered all days except Sunday. Again, unfortunately, sometimes it can take longer than 1-2 days. Again, unfortunately we have no influence on the speed of delivery.

If you live outside the Netherlands then it depends on where you live. There are 3 zones:

• EUR1 takes 3-7 business days(AT/BE/CZ/DE/FR/LU/PL)
• EUR2 takes 5-9 working days (DK/ES/HU/PT/RO/SE/SK)
• EUR3 takes 7-12 working days (BG/CY/EE/EL/FI/HR/IE/IT/LT/LV/MT/SI)

These are guide times; of course it may take longer at times due to mis-sorting or delays due to weather conditions, strikes and the like.

You have a 14-day cooling-off period after receiving the product. Please let us know by email(info@italianbracelet.nl) or by phone (+31 (0)24-3446254) that you want to return the product and receive a refund. Happy to hear what your order number is.

You can return the order in a stamped envelope or letterbox package with signature for receipt to:

Italian Bracelet

Heilige Stoel 6807

6601 SV Wijchen

Netherlands

Please use the model right of withdrawal form.

Please note that if paid with a gift certificate you will also receive a gift certificate in return.

If you accidentally received duplicate charms as a gift, you can exchange them without any problem if they are unused and new.

1. In this case, send your duplicate charm(s) in a stamped envelope
2. The original proof of purchase (or copy)
3. Including the item number(s) you would like to receive to:

• Italian Bracelet
• Attn: Customer Service
• Heilige Stoel 6807
• 6601 SV Wijchen
• Netherlands

Our charms are partially handmade so there may be slight differences in colors and/or images from what is shown on the website. This does not fall under a defect because it is handwork.

We check all charms anyway for quality and discrepancies before we ship them. If a charm is defective please return it in a stamped mailbox envelope. We will send you a new one and refund the postage (the cost of the stamp).

Our Italian Bracelets and charms are made of high quality stainless steel (Stainless Steel) and will last a long time with normal use.

We provide a 2-year warranty against manufacturing defects. Damage from daily use such as scratches and scuffs are not covered by the warranty. Defects caused by inserting charms into your Italian Bracelet incorrectly, or with too much force, are also not covered by the warranty. You can see this by inflections on the hook or hole of the charms.

The material is made of stainless steel (SS) and therefore cannot rust. Sometimes skin cells or dirt can get between or on the links and deposit on the skin. This looks like rust but is not. Cleaning with a microfiber cloth and warm water usually helps. Do not use aggressive detergents because they can damage the gold layer.

The material is stainless steel (RVS) and is naturally silver in color. The gold color of the charms is a thin layer evaporated on top. Through daily use, this thin layer can wear off. To slow down this process, you can apply a thin layer of clear nail polish to it.

Also be careful with cleaning products (Dreft), perfume (alcohol), anti-mosquito spray, shampoo, soap, body lotion, etc. All these substances can affect the gold color.

Is your question not listed? Then send us an e-mail with your question(info@italianbracelet.nl). We will reply to you as soon as possible.

Do you have a complaint? Even then you can send us an email. We will investigate the complaint and then at least let you know within a week.

No, Italian Bracelet is NOT a dropshipper like some of our competitors.

All charms we supply from our own stock and thus we do NOT do dropshipping.

With dropshippers, not only do you often have to wait a very long time for your order, but since July 2021 it is mandatory to pay import duties and VAT (21%) on packages coming from outside the EU.

In addition, carriers also charge a flat fee for handling this, and this is usually a much higher amount on top of import duties and/or VAT (PostNL, for example, charges 6 Euros for handling).

When shopping always read the fine print if it is not clear how long it will take to receive your package.

Also, if there is no phone number, address, VAT number or Chamber of Commerce number listed with the contact information pay attention.

Italian Bracelet is registered with the Chamber of Commerce under number 92836143 and is also registered with the tax authorities under VAT number NL004979894B71.